Support
Current product information · Updated 23 August 2026
Microphone access
If recording cannot start, allow microphone access in the browser or operating-system settings, close other apps using the microphone, and return to Record. On Android, keep the ongoing recording notification enabled; on Apple devices, do not force-quit while recording.
Processing recovery
Keep the meeting in history if transcription or summarisation fails. For a temporary connection or service interruption, reconnect and use Retry processing when the app offers it. Valid local audio remains available after provider errors, connectivity loss, and interrupted background work.
If the app reports a provider configuration or zero-retention access problem, repeated retries will not restore that access. Contact support and wait for the service configuration to be corrected. Do not delete your recording. Privacy modes are explicitly configured, never switched automatically after an error.
If transcription asks for the updated privacy notice, update the app and use Retry for that recording to review it. Standard ElevenLabs transcription may retain audio, transcripts and related logs. Cancelling keeps the original recording local and does not send it to ElevenLabs.
Missing meetings
Local history is stored per browser or installed app. Private browsing, clearing site data, uninstalling the app, storage pressure, or changing devices can remove local copies. If private sync was enabled, reconnect the same account and use Sync now.
Account and device access
Use Settings to reconnect a native device through the secure system browser. Never send a password, passkey, two-factor code, or device token to support. The Account page can permanently delete synchronized data and the authentication account; the same steps are published at Delete your account.
Report a problem
No meeting title, participant, audio, transcript, summary, or action text is attached.
Technical diagnostics included
{
"appVersion": "1.0",
"build": "",
"browser": "Unavailable",
"platform": "Unavailable",
"language": "Unavailable",
"timeZone": "Unavailable",
"online": true,
"indexedDbAvailable": false,
"storagePersisted": null,
"meetingContentAttached": false
}